Tell us how to reach you — we respond within one business day.
No 40-page proposals. We follow a process that gets you stable quickly.
We assess your current setup — systems, risks, and frustrations — and give you a short written summary of what we find.
You get a prioritized, budget-aware plan: what to fix first, what can wait, and what you don't need at all.
We keep everything patched, monitored, and backed up — and stay a phone call away when you need us.
Most businesses that call us are dealing with at least one of these.
Slow responses, recurring problems, surprise invoices — and you're never quite sure what you're paying for.
The "computer person" on staff has a real job too. IT gets attention only when something breaks.
You didn't start your business to manage servers and licenses. You want it handled — properly and quietly.
After years of running production servers, multi-server web platforms, and security operations, our founder kept seeing the same thing: businesses paying for IT support that was reactive, opaque, and impersonal.
STIT works differently. Every client gets direct access to the engineer responsible for their systems. Prevention comes before firefighting. And every recommendation is one we'd make if it were our own money.
We take IT personally — because to your business, it is.
Six things every client can count on, on every plan.
Direct line to a senior engineer. Issues are acknowledged fast and owned until resolved.
Patching, MFA, hardening, and backup testing are baseline — never an add-on you have to remember to buy.
A monthly plain-language summary: what we did, what we prevented, what's coming next.
Flat monthly plans and fixed-scope projects. No surprise invoices, ever.
No reseller quotas or kickbacks. If the $6/month fix solves it, that's what we'll recommend.
Your passwords, configs, and runbooks are documented and belong to you — no hostage-taking.
Two ways to work with us — ongoing management or defined projects.
Complete, proactive care of your technology on a flat monthly plan.
Fixed-scope projects delivered by a senior engineer, start to finish.
Urgent issues get an immediate call back during business hours, and critical-system emergencies are covered by an after-hours arrangement on managed plans. Because you work directly with a senior engineer, there's no tier-1 triage delay.
No. Managed plans are month-to-month after an initial onboarding period. We keep clients by being good, not by locking the door.
Absolutely — we often act as the senior escalation point and project resource for internal staff, handling the server, security, and infrastructure work while they cover day-to-day support.
Typically 5–100 employees: professional services, law firms, real estate, healthcare-adjacent, and manufacturing. If you're outside that range, ask — the fit matters more than the headcount.
One short call is enough to tell you where you stand.
Tell us how to reach you — we respond within one business day.